JDSutter.me

I had to run some errands the other day, and in an effort to save a little time before heading back home to work, I decided to grab breakfast from a drive-thru. I ended up pulling into a Chick-fil-A. And as I pulled out of the drive-thru, something dawned on me. Chick-fil-A is not the best fast food, in my opinion, and it's not the cheapest. But one thing that always stands out is that it is consistently a pleasant experience to visit one of their restaurants. I'm sure there are isolated examples of someone having a problem at a Chick-fil-A somewhere, but I can honestly say I have never had a negative experience there. I don't go particularly often, but I've visited quite a few different locations across the Phoenix Metro area over the two decades I've lived here, and not once have I had a bad experience. The staff members are always friendly, courteous, and cheerful, consistently going above and beyond to make the interaction smooth and pleasant. That is not someth...